I had a similar experience with a Lucas wholesaler.
I had an old car with a festoon bulb illuminating a clock in the rear-view mirror. I couldn't get a replacement bulb anywhere, so I took a trip out of town to the Lucas factors.
"Can I help you?"
"Have you got a bulb like this?"
He holds the bulb up to the light then returns it to me and says:-
"I'm sorry . . . no."
"Oh dear." says I
"All ours have intact filaments." came the reply.
And:-
I drew out some nuts and bolts from the stores. One nut had missed the thread-forming operation so I returned to the stores and asked the storeman for a bolt to fit that nut. Quick as a flash he reached to one side and slapped a bolt onto the counter - that had missed the thread-forming process so had a plain shank.
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